Fast forward to January
In January I received my phone bill. I immediately noticed that it was more than usual. I checked the itemized list of charges and noticed a $20 charge from a company other than the phone company. It took me a minute but I finally realized that the charge was for the collect call my friend made to me.
This company was charging me 20 dollars for a 4 minute phone call!
So my problem is; do I fight this charge or just chalk it up to experience and pay it? I paid the phone bill balance minus the $20 in January. The reason I'm hesitant to fight the charge is I know it's going to be a big hassle. The phone company does not have any walk in offices here. I would have to either deal with this via e-mail or by phone. Either way I know that if I am able to resolve this it's going to take a bunch of time and effort.
If I don't fight the charge I'm going to feel like I've been taken for a fool. Although I'm sure I haven't been the only one to get a $20 charge for a 4 minute call.
One more thing; I worked in a customer service call center once. I know how it works and that's how I know it would be a hassle to dispute the charge.
Anyway my phone bill is due again and I need to either pay or fight.
What should I do?
Should I dispute the charge?
Should I just go ahead and pay it?