So I'd like your opinions. It's not a big thing but it has been bothering me. This past December a friend and I planned to do a little shopping. So the plan was that she would call me when she was leaving home and on her way to pick me up. But she forgot to call before she left and stopped at a payphone to call me. (she, like me, does not have a cell phone). She was in a different city so rather than dig up a bunch of change she called me collect. I of course accepted the call and we talked for just a few minutes.Fast forward to January
In January I received my phone bill. I immediately noticed that it was more than usual. I checked the itemized list of charges and noticed a $20 charge from a company other than the phone company. It took me a minute but I finally realized that the charge was for the collect call my friend made to me.
This company was charging me 20 dollars for a 4 minute phone call!
So my problem is; do I fight this charge or just chalk it up to experience and pay it? I paid the phone bill balance minus the $20 in January. The reason I'm hesitant to fight the charge is I know it's going to be a big hassle. The phone company does not have any walk in offices here. I would have to either deal with this via e-mail or by phone. Either way I know that if I am able to resolve this it's going to take a bunch of time and effort.If I don't fight the charge I'm going to feel like I've been taken for a fool. Although I'm sure I haven't been the only one to get a $20 charge for a 4 minute call.
One more thing; I worked in a customer service call center once. I know how it works and that's how I know it would be a hassle to dispute the charge.
Anyway my phone bill is due again and I need to either pay or fight.
What should I do?
Should I dispute the charge?
Should I just go ahead and pay it?
Thanks!
